SHIPPING POLICY
ORDER PROCESSING
Processing times will be stated on the product page, drop announcement, or checkout when available. Preorders, made-to-order products, and limited drops may have longer processing periods and will be identified as such.
DELIVERY ESTIMATES
Carrier estimates are not guaranteed unless the service is expressly identified as guaranteed. Weather, carrier disruption, customs, address errors, and other events outside our reasonable control may affect delivery.
SHIPPING DELAYS
If we cannot ship within a timeframe we expressly promised, or within the period required by applicable law when no timeframe was promised, we will provide any required delay notice and the option to consent to the delay or cancel for a refund.
TRACKING
When tracking is available, it will be sent to the email or contact method provided at checkout. Tracking information may take time to update after a label is created.
ADDRESS ACCURACY
Customers are responsible for entering a complete and accurate shipping address. Contact us immediately if you notice an error. We cannot guarantee changes after fulfillment begins.
INTERNATIONAL ORDERS
International customers may be responsible for import duties, taxes, brokerage, or customs charges not collected at checkout. Customs processing may delay delivery.
LOST, STOLEN, OR DAMAGED PACKAGES
Contact support@thyshallnotkill.com with your order number and relevant photographs or carrier information. We will review the issue and provide a remedy when required by law or appropriate under the circumstances.